Moderators

Conflict Resolution Guidelines

As an Alchemy Circle Moderator, your role in conflict resolution is essential to maintaining the integrity and harmony of the platform. Below are the official guidelines for handling disputes, ensuring fairness, and fostering a positive environment.

General Principles for Conflict Resolution

Balanced Scales

Stay Neutral
and Professional

Approach all conflicts with impartiality and professionalism. Avoid taking sides and focus on facts and resolution.

message heart

Act with Compassion and Respect

Acknowledge emotions and concerns while guiding discussions toward a peaceful resolution.

Handshake

Encourage Direct Resolution First

If appropriate, encourage members to resolve minor conflicts through respectful discussion before moderator intervention.

Steps for Handling Conflict

  • Acknowledge & Assess the Situation

    Review reports or complaints thoroughly. Gather context by checking related posts, comments, or private messages. If necessary, privately message involved parties for clarification.

  • Mediate with a Constructive Approach

    If both parties are open to discussion, facilitate a resolution privately. Encourage active listening, mutual understanding, and compromise. If a misunderstanding is evident, help clarify and de-escalate tensions.

  • Enforce Community Guidelines

    Assess the severity of the violation and take appropriate action.

  • Document & Communicate

    Keep records of major conflicts, including messages, reports, and actions taken. Communicate with involved parties about decisions made and why. If necessary, escalate unresolved or highly sensitive matters to the Governing Board for further review.

For more information, review our Community Guidelines and Enforcement Policies.

Last Updated: March 1, 2025

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